Refund Policy

Last Updated: January 21, 2026

This refund policy applies to Mr.Server eBook, part of HOSSAM ALZYOD, located in Amman, Jordan.

1. Our Commitment

We stand behind the quality of our digital products. Your satisfaction is our priority, and we offer a straightforward refund policy to ensure you can purchase with complete confidence.

2. 7-Day Money-Back Guarantee

We offer a full 7-day money-back guarantee on all eBook purchases. If you are not completely satisfied with your purchase for any reason, you may request a full refund within 7 calendar days from the date of purchase—no questions asked.

3. Eligibility Requirements

To be eligible for a refund, you must:

• Request the refund within 7 days of the original purchase date
• Provide your order confirmation number or transaction ID
• Use the same email address associated with the purchase
• Not have previously received a refund for the same product

4. How to Request a Refund

Step 1: Send an email to [email protected]
Step 2: Include your order number and purchase email
Step 3: Briefly state your reason for the refund (optional but appreciated)
Step 4: You will receive confirmation within 24-48 business hours

We aim to make the process as simple and hassle-free as possible.

5. Refund Processing

Processing Time: Refunds are processed within 5-7 business days of approval.

Method: Refunds are credited to the original payment method used (credit card, debit card, or other payment service).

Bank Processing: Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.

6. Partial Refunds

We do not offer partial refunds. All approved refund requests will receive a full refund of the purchase price. Transaction fees imposed by payment processors are non-refundable as they are charged by third parties.

7. Non-Refundable Items

The following are not eligible for refunds:

• Purchases made more than 7 days ago
• Promotional items or free bonuses (these are provided at no cost)
• Duplicate purchases (contact us to resolve)
• Purchases where abuse of this policy is detected

8. Abuse Prevention

We reserve the right to refuse refund requests and/or restrict future purchases if we detect abuse of this policy, including but not limited to: repeated purchase and refund patterns, downloading content prior to requesting refunds, or fraudulent payment activity. We investigate all flagged accounts fairly.

9. Digital Product Nature

Please note that digital products are delivered instantly upon purchase and cannot be "returned" in the traditional sense. The refund policy exists to ensure customer satisfaction, not to enable free access to our content. Upon refund approval, your license to use the product is terminated.

10. Currency and Exchange Rates

All refunds are processed in USD ($). If you made your purchase in a different currency, your refund amount may vary slightly due to exchange rate fluctuations between the purchase date and refund date. These differences are determined by your payment provider.

11. Disputes

We encourage you to contact us directly before initiating a payment dispute with your bank or credit card company. We are committed to resolving all issues fairly and promptly. Initiating a chargeback without contacting us first may result in account restrictions.

12. Contact Us

For refund requests or questions about this policy:

Email: [email protected]
Response Time: Within 24-48 business hours
Company: HOSSAM ALZYOD
Location: Amman, Jordan

We are here to ensure your complete satisfaction.